Supply chains are the lifeblood of modern business. They connect suppliers, manufacturers, distributors, and customers. But they are also fraught with risks. For South African corporates, navigating these pitfalls requires not only operational vigilance but also compliance with laws like the Public Finance Management Act (PFMA), Municipal Finance Management Act (MFMA), Preferential Procurement Policy Framework […]
Tag: POPIA
Handling Customer Complaints Without Triggering Legal Liability
Customer complaints are part of doing business. For SMEs, how you respond can determine whether a complaint becomes an opportunity to build trust or escalates into a costly legal dispute. In South Africa, mishandling complaints can trigger liability under the Consumer Protection Act (CPA), POPIA, or even common law. Here’s how to manage complaints strategically […]
AI and the Processing Personal Information in South Africa
Artificial Intelligence (AI) has seen significant growth across various industries, driven by machine learning and fuelled by data. As the importance of data rises, so do the associated legal issues. In South Africa, businesses need to ensure that their AI systems are compliant with the Protection of Personal Information Act, 2013 (POPIA). AI and Data […]