Category: Protection of Personal Information (POPI Act)

Selling on global marketplaces like Amazon, eBay, and Takealot opens doors to millions of customers. But while the platforms make commerce easier, they also impose strict rules — and sellers must comply not only with marketplace policies but also with South African law. Ignoring these essentials can lead to disputes, penalties, or account suspension. Here’s […]

For any business operating online — whether through a marketplace, e-commerce site, or service platform — Terms and Conditions (T&Cs) are essential. They set the rules of engagement, protect your business legally, and build trust with users. In South Africa, T&Cs must comply with laws such as the Consumer Protection Act (CPA), Electronic Communications and […]

Customer complaints are part of doing business. For SMEs, how you respond can determine whether a complaint becomes an opportunity to build trust or escalates into a costly legal dispute. In South Africa, mishandling complaints can trigger liability under the Consumer Protection Act (CPA), POPIA, or even common law. Here’s how to manage complaints strategically […]

Artificial Intelligence (AI) has seen significant growth across various industries, driven by machine learning and fuelled by data. As the importance of data rises, so do the associated legal issues. In South Africa, businesses need to ensure that their AI systems are compliant with the Protection of Personal Information Act, 2013 (POPIA). AI and Data […]

The Protection of Personal Information (POPI) Act is a landmark piece of legislation that brings South Africa in line with Europe in terms of personal information and online privacy.   In essence, the POPI Act was introduced to provide a form of security to prohibit the reckless misuse of people’s personal information by others without their […]