Category: Consumer Protection

Supply chains are the lifeblood of modern business. They connect suppliers, manufacturers, distributors, and customers. But they are also fraught with risks. For South African corporates, navigating these pitfalls requires not only operational vigilance but also compliance with laws like the Public Finance Management Act (PFMA), Municipal Finance Management Act (MFMA), Preferential Procurement Policy Framework […]

Selling on global marketplaces like Amazon, eBay, and Takealot opens doors to millions of customers. But while the platforms make commerce easier, they also impose strict rules — and sellers must comply not only with marketplace policies but also with South African law. Ignoring these essentials can lead to disputes, penalties, or account suspension. Here’s […]

For any business operating online — whether through a marketplace, e-commerce site, or service platform — Terms and Conditions (T&Cs) are essential. They set the rules of engagement, protect your business legally, and build trust with users. In South Africa, T&Cs must comply with laws such as the Consumer Protection Act (CPA), Electronic Communications and […]

Online marketplaces have transformed how businesses reach customers. Platforms like Amazon, eBay, and niche B2B exchanges offer incredible opportunities — but the agreements you sign with them can lock you into terms that erode profitability or expose you to unnecessary risk. The good news? Even in “standard” marketplace contracts, there are ways to negotiate without […]

Customer complaints are part of doing business. For SMEs, how you respond can determine whether a complaint becomes an opportunity to build trust or escalates into a costly legal dispute. In South Africa, mishandling complaints can trigger liability under the Consumer Protection Act (CPA), POPIA, or even common law. Here’s how to manage complaints strategically […]

The Consumer Protection Act (CPA) significantly impacted common law regarding fixed-term rental agreements. Notably, the CPA limits fixed-term rental agreements to a maximum of two years, unless parties can demonstrate a ‘demonstrable financial benefit’ to the tenant. Landlords must provide written notice of rental termination as the rental agreement nears its end. This notice should […]

The Consumer Protection Act (CPA) plays a crucial role in safeguarding consumers’ rights. Here’s how it generally protects the consumer: Appliances and Cars: Renting Property: The CPA applies to rental agreements for immovable property (both commercial and residential). Maximum Duration: Fixed-term lease agreements are limited to two years unless there’s a “demonstrable financial benefit” for […]